United Airlines is under the media’s microscope, and what the press and the people who read the stories are discovering isn’t pretty. It seems the latest United faux pas involves a man and his dog traveling from Missouri to Southern California. United sent the dog to one city and the man to another. The man, Rapper ScHoolboy Q, isn’t happy about the incident even though the unharmed dog caught up with him in Los Angeles several hours after he told the airline his dog was not on his flight. United isn’t sure how the dog and the Rapper went to different cities, but the airline is investigating. Rapper ScHoolboy Q put out a tweet about the incident, and he didn’t waste any words. United is not the Rapper’s favorite airline anymore.
United is not feeling too much passenger love these days. The airline shot itself in its flying high foot when police officers did battle with a United passenger when he would not give up his seat due to United’s overbooking policy. Ever since that well-publicized fiasco, United is landing on shaky ground with America’s flying public.
But United is not the only airline that is causing a flying public fracas. Delta gave political pundit, Ann Coulter, the green light to set the twitter world on fire because the airline gave her pre-booked, extra-leg room seat to another passenger. Ann let her fingers do the flying and the complaining while she was on the flight, and when she got to her destination. The more than 32 tweets about her pre-book seat disaster is making Delta see more red more blue. Coulter’s tweets didn’t have a conservative flair to them. And the airline didn’t waste any time calling Coulter’s tweets unacceptable and unnecessary.
But Delta may have more things to worry about than tweets from Ann Coulter. Net profit was off by 21 percent in the second quarter of 2017. Airline representatives blame fuel and labor cost increases for their lackluster profit performance. Even though revenue was up by more three percent in the second quarter, operating costs were up by more than nine percent. Bad weather in Atlanta didn’t help either. More than 4,000 flights never got off the ground in the second quarter due to nasty weather.
Delta’s CEO, Ed Bastian, didn’t waste any time putting out damage control statements. Bastian was quick to put a positive spin on the Delta situation when he said: “While 2017 is a transition period for Delta, we are encouraged by the improvement in unit revenues, leading to increasing conviction in our ability to expand margins.”