One of the worst things that can happen to passengers during plane travel is a cancelled flight. Thousands of passengers flying throughout the United Kingdom on British Airways have recently experienced these cancelled flights due to a major IT computer problem. Chaotic scenes at the airport followed as the major airline scrambled to refund and rebook stranded passengers. According to http://www.bbc.com/news/uk-40074751, British Airways believes that a power supply issue and not a cyber attack was at fault for the problems with the airline’s check-in and operational systems.
Although many of the systems affected are back online, flights are still in disarray because aircraft and crews are misplaced around the world. BA suggests that passengers continue to check online before heading out to the airport. A spokesman added to the conversation by says,”We are continuing to work hard to restore all of our IT systems” and “we are extremely sorry for the huge disruption caused to customers throughout Saturday and understand how frustrating their experiences will have been.” They continue to rebook and refund customers who have experienced delays during this whole ordeal.
Some experts in the field have criticized British Airways for allowing one failure to cause such a disastrous outcome. Many thought that such a larger carrier should have a back up system in place in case of such a problem. There were many more problems besides just cancelled flights. Because planes that landed in Heathrow couldn’t leave their gates, passengers were stuck onboard. Baggage systems were backed up completely and many passengers lost their luggage. Delays were also felt outside Britain in areas such as Rome, Prague, Milan, Stockholm and Malaga. To top it off, many people in the UK had just started a half-term holiday.
In spite of all the major inconveniences, many passengers may be entitled to compensation in accordance with European Union laws. Besides monetary compensation, airlines must also offer additional compensation such as food, hotel stays, access to communication, and alternative transportation based on the situation.